Info-Gro performs the following Application Management Services and manages the work requests to be delivered.
- Application Maintenance
This is defined as identifying defects in, creating fixes for, installing those fixes and updates provided by the Software vendor as part of normal maintenance service for Applications Software.
- Minor Enhancements
Enhancements are being sized by Info-Gro to take equal or less than forty hours of effort.
- Major Enhancements
Major enhancements (more than 40 hours) to the Applications Software are being performed by Info-Gro on an accepted quotation basis.
- Applications Software End User Support
Info-Gro provides information to and share process knowledge regarding the Applications Software.
- Addition of New Applications
Info-Gro provides support for the addition of new applications as Projects such as general web development activities. The Projects will include such activities as requirements definition, build and/or buy recommendations, the implementation thereof and the final cut-over into the production environment.
- Integrating Architectures
Info-Gro provides support to business changes as Projects. The Projects includes such activities as the alignment of IT and business architectures, true consolidation of business processes and the data integrity required by the business.
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