Frequently Asked Questions

• Do I need a Telkom Landline?
• You will need a Telkom Postpaid line. If you have a Telkom Prepaid line, it must first be converted to support Infogro’s ADSL.
• What Telkom line prices and options are there?
• For more information visit the Telkom Secure website at https://secure.telkom.co.za/today/shop/home/plan/fast-adsl/
• What do I need for my Infogro ADSL service package?
• You will need:
  
  An active Telkom Landline
  ADSL enabled in the Exchange (Telkom fast / faster / fastest, etc)
  An ISP product
  An ADSL router. Suggested routers include Netgear, Asus or D-Link.
• What is ADSL or Fiber Broadband?
• ADSL and fibre broadband is an internet service we deliver on Telkom's infrastructure. If you have a landline or Telkom fibre in the area, we will be able to provide you with a fast and reliable internet connection. These services are "asynchronous", which means that the upload speed is a portion of the given download speed. For example; you receive a 8Mb download and 750Kb upload range for ADSL and a 8Mb download and 4Mb upload range for fibre.
• How is Infogro and Telkom connected?
• Infogro is using Telkom to provide connectivity to homes and businesses. Although it is a Telkom line, the bandwidth supplied on the line is provided by Infogro.